Frequently Asked Questions
Everything you need to know about your Velites performance gear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for fitness equipment?
We offer a 30-day money-back guarantee on all unused products in their original packaging. Please note that for hygiene reasons, personal items like hand grips cannot be returned once the seal is broken.
Are Velites jump ropes adjustable for different heights?
Yes, our jump ropes are designed with a versatile adjustment system. Each package includes a sizing guide to help you trim the cable to your specific height for optimal performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Velites provides a 2-year warranty against manufacturing defects on all hardware. This does not cover normal wear and tear from regular use on abrasive surfaces.
How do I track my delivery?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.